Shipping, Returns, and Refund Policy
When you order, we’ll get it out quick. But if you have questions about our specific policies around this, it’s outlined below.
We use Sendle to send most of our packages. From time to time Sendle won’t be able to deliver to a specific address in which case we will use Australia post.
Most orders are shipped next business day, however, as we roast everything fresh, from time to time there will be delays and an order may go out after two business days.
If you feel like your order is late or taking too long, please get in touch.
As King Kong Coffee is a food product, unfortunately we cannot accept returns. However, if there is a problem with your coffee we may be able to offer a refund or replacement as outlined below.
We cannot offer a refund for change of mind on a purchases, but will offer refund or replacement (your choice!) for the following:
- Faulty product: if there is a fault with your coffee such as incorrect grind or damaged packaging you can ask for a refund or replacement.
- Subscription orders sent in error: you can cancel your subscription at any time, and generally we’ll process these cancellations immediately. If there is an error in cancelling your subscription and you get billed, we will refund you.
If you would like to request a refund or replacement, please email us at firstname.lastname@example.org to let us know why you would like a refund or replacement and we’ll get back to you within one business day.